VoIP phones

An internet-based VoIP phone system offers many advantages to organisations of all sizes. It reduces costs, is ideal for remote or hybrid working and, when part of a unified communications package, combines all your communication needs in one solution.

We will select the best VoIP service for your organisation and implement it speedily, with the minimum disruption.

Reduce phone costs

Switching from a traditional PSTN or ISDN phone system to VoIP will immediately reduce your call costs. Some clients who switched to our 3CX VoIP phone system have seen an 80% reduction in their phone bill.

With a VoIP solution there is no expensive line rental to pay because the calls run through your existing internet connection, giving you another cost saving. You can reduce costs further by opting to use headsets and existing mobile phones, rather than investing in desk phones.

If you use Microsoft Teams then a move to VoIP could be even more cost effective. Adding Teams Phone to your subscription will give you access to VoIP calls, in addition to video calls, through the Teams interface.

Support flexible working patterns

One of the key benefits of VoIP phone systems is the flexibility to access your phone from anywhere. Your VoIP application can be set up on your desktop, laptop and phone, enabling you to make and receive calls from any device so long as it has an internet connection.

This allows your teams to transfer seamlessly from working in the office to working at home, and anywhere in between.

Benefit from unified communications

Our VoIP solutions are part of wider unified communications packages. This means that when you sign up for VoIP you actually get a range of functions all in one application, including:

  • Voice calls
  • Video calls
  • Chat functions

The 3CX VoIP system also integrates with call centre software, Facebook Messenger and CRM systems. Plus it can provide a live chat function to add to your website.

Manage calls effectively

Moving to a VoIP phone system doesn’t mean you have to compromise on call management capabilities.

The features available with our VoIP solutions include:

  • Voicemail
  • Call transfer
  • Queuing and auto attendants (menu systems)
  • Call recording
  • Customer authentication
  • Outbound diallers
Kizzie Nicholson Social Fireworks
As our business grew it quickly became apparent that we needed a smarter way to manage our phone calls. The VoIP system Heliocentrix introduced has made it much, much easier for us to communicate with our clients and give them the service they deserve. Thank you!
Read the case study

Your questions answered

Are VoIP phones hosted or on-premises?

Both options are available.

A VoIP hosted solution means that you don’t need any physical hardware to manage the phone system. Instead the PBX (the phone exchange which connects each call) is hosted in the cloud. The users in your business simply connect to the cloud via the internet.

An on-premises VoIP solution may be advantageous for larger organisations. This requires a PBX control unit to be installed within your premises. This option is more costly to set up and maintain, however it gives you additional scalability and security benefits.

Is Microsoft Teams Phone free if you already have Microsoft Teams?

Unfortunately, no, there is an additional subscription charge per user. However, this can still work out as a significant cost saving compared to running your phones through a separate service.

Are VoIP calls secure?

Yes, our VoIP solutions all have inbuilt security features to minimise the risk of any cyberattacks, including end-to-end encryption and continual monitoring to detect any malicious activity.

If security is a particular concern (for example if you have a large number of calls of a highly sensitive nature) then an on-premises VoIP system might be the best option for you.

Can we keep our phone number(s)?

Yes, in the vast majority of cases you’ll be able to transfer your company phone numbers through a process called “porting”. This includes 0800 numbers and other non-regional numbers.

Can I receive calls on my mobile phone?

Yes, you can install an app onto your mobile phone which enables you to make and receive calls using your business phone number. You can continue to use your mobile phone number as usual on the same phone.

Can I still have a desk phone?

Yes, with VoIP phones you have the option to use a desk phone handset or a headset when you’re at your desk.

How we work

Our flexible approach makes it easy to find the right support for your organisation.

Managed IT

For organisations that need an IT support partner to help them achieve their immediate and long-term ambitions.

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Pay As You Go

For businesses that need one-off system implementations or problems fixed.

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