IT Support in Canterbury
Welcome to our Canterbury IT support hub.
IT solutions for Canterbury’s local businesses need to offer rapid technical assistance and advanced cybersecurity, without forcing your business into a one-size-fits-all package. Robust business growth depends on digital transformation, and at Heliocentrix, we believe businesses of all sizes should be able to take advantage of it.
Canterbury businesses come to us for managed IT support that matches how flexible they are with their customers. With a local team of friendly technicians, we’re your trusted small business IT support specialists.
Key Features
Microsoft 365 Solutions Partner
Use our expertise to create a tailored M365 set-up, making the most of your investment.
Seamless
Security
Protection for apps, users and email with world-class cybersecurity technology.
Digital
Transformation
Take advantage of the latest in automation to boost your productivity.
Easy to
scale
Systems that fit your business and keep pace with your
growth.
Friendly
Experts
No jargon support, when and where you need it, including remote and in-person.
Business IT Support in Canterbury
Truly cost-effective IT services for small businesses are both practical and strategic; they streamline day to day operations while also supporting your business objectives for the future. We take time to understand your requirements to create a personalised solution.
We provide IT services in Canterbury including cybersecurity, disaster recovery, managed IT support, hybrid-working set-up, VoIP and bespoke business applications.
We’re proud to be trusted by clients across the South East to understand their business challenges and translate them into efficient, effective IT packages.
TELL US WHAT YOU NEED
Arrange a 15 minute call to discover how IT could work harder for your organisation.
Why choose Heliocentrix in Canterbury?
Future-facing IT
Don’t get left behind by competitors, harness digital transformation to improve productivity and accelerate your growth.
Straightforward Support
Let us make it easy: we resolve issues quickly with friendly, jargon-free support that’s available when you need it.
Budget friendly
Just as Canterbury businesses come in all shapes and sizes, so do our packages. Our technicians will discuss the right level of support for your needs and your budget.
Minimal disruption
Disruption is costly, so we design all our projects with a phased roll-out. This makes the process seamless and reduces stress for your people, keeping productivity high.
Prevention First
IT is at its best when it fades into the background. We design robust, reliable systems that keep support requests to a minimum, letting your people get on with the job.
Expert Partnership
You get much more from IT when it’s designed in partnership: we map your business goals and existing processes, and design systems that deliver exactly what you need.
Our IT support services in Canterbury
A flexible approach, underpinned with years of experience in IT solutions for local businesses. We offer Managed IT Support and Pay as You Go IT Support.
Most businesses don’t even scratch the surface of what M365 can do for them. As Microsoft Solutions Partners, we have the expertise needed to customise your installation for office, home and hybrid working to save time, reduce manual processes and make collaboration easy.
Protect your business from harm with secure cloud back-up and disaster recovery planning. Even if you experience a data loss, your business will be back on track within hours.
Security
Local businesses in university towns like Canterbury can be a target for cyber criminals. We design digital security that protects on two fronts: robust technical defences and cyber awareness training for your employees.
Take advantage of the latest developments in automation and AI to make everyday work simpler, faster and more effective. We use the latest techniques, including low-code technology or bespoke application development, for results that are customised to your needs.
Enable employees to make business calls from any MS Teams-enabled device while also saving costs on calls. VoIP (Voice over Internet Protocol) uses your broadband internet for telephone services and is easy to scale.
Julie Lawton
“The genius of this solution is it saves a lot of staff time by removing a manual, repetitive task, without a big upheaval or installing new software. Our people are now spending more time on serving our clients, without us having to worry about losing potential customers.”
TELL US WHAT YOU NEED
IT Support FAQ
Our IT services in Canterbury:
- Reliable and flexible IT Support.
- A tailored Microsoft 365 set-up that gives noticeable productivity benefits.
- Digital protection, with robust Cyber Security.
- Peace of mind with disaster recovery and Cloud Back-up made easy.
- Cost-efficient communication with VoIP services
- IT that fits their systems, not other way round, with Bespoke Business Software.
Yes, we can provide support remotely, on-site and also provide permanent in-house IT services in Canterbury if needed. We find that remote support is often the quickest way to resolve IT challenges, but our technicians are never far away if they’re needed in-person.
We’re proud of our Microsoft Solutions Partner status, meaning we’ve proven our expertise in implementing solutions from across the Microsoft product suite. We’ve worked with many different types of businesses to find customised solutions that get the most from their license fee.
Yes! We pride ourselves on finding IT solutions for local businesses and we work across the South East, including Canterbury.
We don’t believe you should have to redesign your whole business to suit an IT system. We work with your existing systems and design solutions that enhance your existing processes, rather than rewriting them.
We can and we can help you find the most cost-effective way of doing it. Our IT support services include migrating your servers, file storage and device management to the cloud, implementing secure systems like M365 and SharePoint. This allows your people to work from anywhere while also protecting your data from being lost in a power outage or other emergency.
We offer flexible packages and partner with customers to find the right solution for their needs, both in the short term and in the longer term. The right solution can not only save money now, but into the future too.
For urgent issues, we can respond within 30 minutes of a support request. We work with an SLA (Service Level Agreement) that’s discussed with each individual client so you get the right support for your business.
We offer a full suite of cyber security services including:
- Security and Productivity audits for Microsoft 365.
- Implementing technical solutions.
- Cyber awareness training for employees.
We do: check our IT support packages for more information.
We work with local businesses in Canterbury on all aspects of IT including IT system design, project work, roll-out and ongoing managed IT. Our packages are designed to be flexible so clients can have as much or as little support as they need.
Our expert technicians are happy to advise on the best VoIP package for your needs, including storage space, compliance features and taking advantage of the latest call system features.
We pride ourselves on championing digital transformation for all businesses, taking a bespoke approach and using tools like Microsoft Power Apps to create cost-effective solutions. By ensuring we fully understand your needs and challenges first, we can design your optimal solution.
Latest blog posts
- Security
Where to find us
Within easy reach of Canterbury, our Head Office is in Tonbridge only an hour’s drive away, should you ever need to visit us. The usual course of events, however, is that technicians will come to you, either to your premises or via remote support.
Local services and amenities
Travelling around the South East, our team enjoys discovering the variety of local businesses in each town. The rich history of Canterbury makes it an interesting place to live or visit. Here’s our overview of travel routes to and from Canterbury, along with local business support services and local attractions.
- Bus Services: The main bus operator is Stage Coach, running hourly services to Ashford (1, 1A, 1X), services to Maidstone (X3) and frequent services between the city centre and the University of Kent. There are also regularly services from Canterbury to Dover (15) and Folkstone (16, 17).
- Train services: Canterbury has two rail stations, Canterbury East and Canterbury West.
- Canterbury East: Trains to London Victoria and Dover.
- Canterbury West: Offers direct services to Charing Cross and London St Pancras, Ashford, Margate and Ramsgate.
- Community transport: Services like Kent Karrier offer dial-a-ride options. The Canterbury Volunteer Centre also runs a transport service.
- Canterbury BID (Business Improvement District): Supports local businesses with networking opportunities, training and marketing support.
- Canterbury Business Growth Programme: Funded by Kent Invicta Chamber of Commerce and Canterbury City Council, this programme is designed to help small businesses develop high-growth approaches.
- Social Enterprise Kent: Canterbury business support programme providing free business training workshops for sole traders, micro-businesses, non-profits, and small businesses in the area.
- Kent Invicta Chamber of Commerce: Networking opportunities, business support, and resources for local businesses.
- The Quarter: Found near the Cathedral, The Quarter has co-working desks, meeting rooms and a cafe.
- Fruitworks: Located in Canterbury city centre, with co-working space, studios, conference rooms, an events space and a public cafe.
- Canterbury Innovation Centre: Located near the University of Kent, offering offices, workshops and studios to rent plus, hot desking and virtual offices.
- Canterbury’s West End: With its history of being the entry point for thousands of pilgrims from London, this area is now a community of food, shopping, arts and entertainment.
- Castle Quarter: One of the historic quarters of the city, Castle Quarter houses a community of independent shops and businesses, and hosts its own programme of events.
- Whitefriars: A shopping centre in the city centre where you’ll find high street shops and places to eat.
- Canterbury Cathedral: Over 1,400 years old and part of a UNESCO World Heritage Site, visitors can enjoy events, exhibitions, architecture, stained glass windows, historic graffiti and the cathedral’s gardens.
- Franciscan Gardens: 1.5 acres of heritage gardens found alongside the river Stour. The site was the first Franciscan settlement in England, established in 1224.
- Westgate Towers : England’s largest medieval gate, giving spectacular views over the city. It also houses the Westgate Museum, a restaurant and an escape room experience.