IT Support in Tunbridge Wells
Welcome to our Tunbridge Wells IT support hub.
For business based in Tunbridge Wells, we’re an obvious choice for reliable, future-facing IT solutions. Your IT should be supporting your business growth, whether that’s with responsive technical assistance, advanced cybersecurity infrastructure and training, or managed IT support. You need seamless, cost-effective IT support and our expert team are ready to provide it.
If you’re seeking a friendly team who pride themselves on accessible and reliable IT support, you’ve found your ideal IT partner in Tunbridge Wells.
Key Features
Microsoft 365 Specialists
Getting your M365 installation working as hard as possible
for you.
Easy to
Scale
Technology and systems that will grow with you, at the pace you need them to.
Seamless
Security
Back-up and recovery planning, with high-grade digital protection for your users, apps and email.
Digital Transformation
Productivity solutions for local Tunbridge Wells businesses of any size.
Approachable
Support
Remote and in person support, as needed, with our friendly
technicians.
Business IT support in Tunbridge Wells
Every business is different and we all want our local businesses to thrive. That’s why we provide IT services in Tunbridge Wells that are responsive to the requirements and budgets of each business.
You can rely on us for reliable cloud systems, cybersecurity, business continuity support, managed IT support and bespoke applications, designed and implemented to operate easily and efficiently.
Our Tunbridge Wells-based clients trust us to understand their IT challenges and provide optimal solutions.
POWER YOUR BUSINESS GROWTH
Why choose Heliocentrix in Tunbridge Wells?
Prevention First
When you’re making fewer support requests, your workforce is more productive and less stressed. Our approach is to prevent problems with robust design, leaving you and your people free to get on.
Budget Friendly
Just like there’s no ‘typical’ business, there’s no one-size fits all solution. We support Tunbridge Wells businesses of all types and sizes with flexible packages that allow you to get the most from your investment.
Future-facing IT
The right IT support will accelerate your business growth, so we listen carefully to your ambition for your business and design systems that will support it over the short and long term.
Approachable and Jargon-free
IT support services that are responsive and friendly. We resolve issues as quickly as possible with remote and in-person assistance, and you won’t end up overwhelmed with jargon.
Seamless Switching
Changes to your IT systems create the potential for costly disruption. We design projects with a phased roll-out to support our Tunbridge Wells clients, keeping disruption to a minimum.
Productivity Focus
IT is the backbone of a productive business. Our team will understand your business goals and processes to design solutions that deliver business efficiency and confident employees.
Partners for Success
We partner with our clients to truly understand your business goals and productivity needs. From there, we design IT systems to support business success now and in the future.
Our IT support services in Tunbridge Wells
With Managed IT Support and Pay as You Go IT Support, we provide IT support services that are tailored to the needs of Tunbridge Wells customers, to boost your business productivity.
With so many packages and features to choose from, your M365 installation can be customised to meet your requirements and optimise your investment. Office, home working or hybrid arrangements are easily catered for with packages to suit both larger and smaller businesses.
Mitigate the potential damage with robust disaster recovery planning. With our cloud back up service, should the worst happen, you can have your business back on track within hours.
IT Security
For world-class digital security, you need appropriate technical infrastructure, tailored to your business, and a workforce fully trained in cyber awareness.
Imagine systems that blend seamlessly with your existing processes, for the highest levels of efficiency and productivity. We use the latest techniques, including low-code technology or bespoke application development, for results that are customised to your needs.
Offering cost savings, by using your internet connection for all telephone calls, VoIP (Voice over Internet Protocol) is economical and offers more features than traditional telephone systems.
Kizzie Nicholson
“As our business grew it quickly became apparent that we needed a smarter way to manage our phone calls. The VoIP system Heliocentrix introduced has made it much, much easier for us to communicate with our clients and give them the service they deserve. Thank you!”
TELL US WHAT YOU NEED
IT Support FAQ
We support businesses in Tunbridge Wells with:
- IT support whenever and however you need it.
- Optimising your Microsoft 365 subscription for maximum productivity.
- Protecting your business critical data with cyber security.
- Disaster recovery and cloud back-up for getting back to business, fast.
- VoIP services for cheaper calls and improved flexibility.
- Bespoke business software for operations that run truly seamlessly.
We do both. The quickest way to resolve most IT challenges is with remote support, so this will be used if appropriate. However, if a site visit to your offices in Tunbridge Wells is needed, we’ll be there and can also set you up with in-house IT support.
We do! Heliocentrix are a Microsoft Solutions Partner, meaning that we have the expertise to provide M365 solutions, from across the Microsoft product suite, tailored to your needs and your budget.
Absolutely. Based in Tonbridge we’re about 30 minutes from Tunbridge Wells and provide IT support to businesses of all sizes who are located in the South East.
We’re proud of our work to understand existing systems and workflows so we can design a tailored approach that meets your needs.
We offer a number of cloud services for our Tunbridge Wells customers: cloud back up systems so you know your data is protected; business cloud platforms like SharePoint and M365 to support your employees, wherever they are, and we audit your data storage needs, to ensure you don’t end up paying for more than you need.
Our IT services in Tunbridge Wells are always tailored to the client: we provide the right solution to improve productivity now and support your business to grow and meet your long term ambitions.
Our team can respond within 30 minutes for urgent issues. We agree an SLA (Service Level Agreement) and as part of that we’ll discuss response times with each client to ensure they get the IT support they need.
Yes. If you’re not sure what your level of cyber security risk is, we offer Security and Productivity audits for M365. We also offer full Technical Support and Cyber Awareness Training.
Our customers rely on us for IT support packages, tailored precisely to their needs.
We include IT systems design, implementation and ongoing support. If we spot any other gaps in your IT support, we’ll discuss these and design a plan to fill them. We understand that the scope and budget for our customers varies, so we offer Managed IT Services and we also offer Pay As You Go support with no minimum charge.
We do. With so many providers and features on offer, our experts will listen carefully to your requirements and create a package to deliver what you need, at the best price. We’ll also plan a phased implementation, making the switchover as seamless as possible.
For smaller businesses, low code systems like Microsoft Power Apps can be a good choice for cost-effective and highly customisable development. We are also experienced in providing fully bespoke software solutions and will advise on what’s best to meet your needs.
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Where to find us
Our Head Office is located in the village of Marden, Tonbridge, about 30 minutes’ drive from Tunbridge Wells and we work with clients from all over the South East.
Local services and amenities
Should you ever need to find us we’re not difficult to reach from Tunbridge Wells. However, our team are ready to support you remotely or visit you on-site when needed, so the chances are you’ll never need to come to us.
We’ve put together some useful information for businesses local to Tunbridge Wells about public transport, business services and places of local interest.
- Bus Services: The main bus operator in the Tunbridge Wells area is Arriva. Useful services include route 7 (Tonbridge to Tunbridge Wells), 218/219, 402 (Sevenoaks to Tunbridge Wells, via Tonbridge). There is also route 6 connecting Tunbridge Wells with Maidstone. Another useful service for those living around Tunbridge Wells is the 281, which runs between the villages of Rusthall and the suburb of High Brooms.
- Train services: Tunbridge Wells has rail links to London and the coast:
- Towards London, going to London Charing Cross.
- Towards the coast to Hastings.
- Community transport: For residents with limited access to standard public transport, services like Kent Karrier offer dial-a-ride options.
- West Kent Business: Support for businesses in Tunbridge Wells and West Kent, offering a business expo, funding opportunities and business mentoring.
- Invest West Kent: A place to find resources for West Kent businesses including where to find premises, networking opportunities and business grants.
- Royal Tunbridge Wells Together – Business Improvement District: a not-for-profit organisation that represents businesses in Tunbridge Wells town centre. It offers information, advice, free training, business grants and cost saving opportunities.
- BoB connections: fortnightly breakfast networking club for SMEs in and around Tunbridge Wells.
- Kent Invicta Chamber of Commerce: Events, business support and networking opportunities for businesses local to Kent.
- Office Tribe:2 co-working spaces near Tunbridge Wells railway station with desks, meeting rooms and private offices. Also run a programme of events for members.
- Tunbridge Wells Town Hall: run by TownSq, with desks, meeting rooms, event space and offices, plus a cafe on site.
- Otherspace: Located opposite the railway station, offering flexible desks, dedicated desks and virtual office services.
- The White Bear: A light, bright co-working space that also serves food and drinks.
- Royal Victoria Place: Located in the centre of Royal Tunbridge Wells, it has many high street shops including department store Fenwick.
- The Pantiles: More than 70 independent stores with a variety of specialist shops, art galleries, cafes, restaurants and bars. It also hosts a programme of festivals during the year.
- Bedgebury Pinetum: Within the High Weald Area of Outstanding Natural Beauty, Bedgebury Forest is 12 miles south east of Tunbridge Wells with plenty of walks and activities.
- The Amelia Scott: A museum in the middle of Tunbridge Wells with collections including around 60,000 objects covering local history, natural history, archaeology, fine and decorative arts, and social history.
- Penshurst Place: 14th century manor house that once owned by King Henry VIII, it has an inspiring collection of 15th, 16th and 17th century paintings, as well as 11 acres walled gardens from the Elizabethan period.