You shouldn’t have to chase your IT company.
You also shouldn’t be left guessing what’s happening, what it means, or what comes next.
At Heliocentrix, we keep things clear and practical. We take time with people. We solve the problem in front of you, and we keep an eye on what’s coming down the line as well.
Heliocentrix was established in 2008 and supports organisations across Kent, the South East and the wider UK. Our work spans day-to-day IT support and forward-thinking technology consultancy, so you get help with what’s urgent and guidance on what’s next.
John Speed
Managing Director & Senior Consultant
John leads Heliocentrix and works directly with business owners and senior teams. He’s involved when decisions matter: Microsoft 365, security, and practical IT strategy that fits the reality of an SME. John is straightforward and calm. If something needs changing, he’ll say so. Then he’ll help you fix it in a way that sticks.
Ethan Kent
Commercial Manager
Ethan makes sure the commercial side of your IT supports the work, rather than getting in the way of it. He’s involved in onboarding, renewals, supplier management, quoting, and service planning. Ethan is especially strong at making options clear — what you get, what it costs, and what the trade-offs are — so you can choose the right route without feeling pressured.
Rob Dodd
IT Support Manager
Rob leads day-to-day support and focuses on keeping client environments stable and secure. He’s hands-on with service delivery, incident response, and the systems that reduce risk without creating friction. Rob’s strengths include Microsoft Intune, device management and Microsoft 365 security. When something goes wrong, he’s systematic and calm. When something needs improving, he’ll tell you what matters most and what to do next.
James Earl
Digital Transformation Consultant
James works with organisations that want more than ‘support’. He helps plan and deliver change: digital transformation, change management, process improvement, and automation. James is structured and methodical, but always practical. The goal is progress you can feel in the business — less manual effort, smoother processes, and technology that supports how your team actually works.