Off the shelf Software
Are your IT systems supporting your business? Or is your business working around the tech?
When your systems are creating bottlenecks, this leads to frustration for staff and customers.
You don’t have to invest in a bespoke software project to get things running smoothly again. Buying and implementing the right software can be cost-effective and incredibly powerful, when implemented strategically.
Scale your systems
As any business grows, the systems that once served it well will start to show strain. The last thing you want is for those systems to be holding back business growth.
Buying off-the-shelf software is a cost-effective and easily scalable solution, especially when the systems are carefully selected and implemented to fully support your business objectives.
We implement software packages like M365, generic or sector specific CRM systems, Xero, VoIP software, Trello (and more) for our clients. We use our expertise in IT system design to implement the features you need, in ways that support your people and your processes to be more efficient.
Better customer service
As your business grows, your CRM or communication systems may not be keeping pace and it becomes challenging to maintain customer service standards.
We audit every step in your customer journey so that we can select software systems to support that journey while also improving efficiency. The results are a better customer experience, while also allowing you to service more customers and keep your business growing.
Find the right fit
Buying software doesn’t mean you have to change your business processes to fit the software.
We take our clients through the process of defining the software scope and requirements, researching and recommending solutions that fit their needs. We are technology agnostic, which means we don’t only look at software from our existing partners, we start from first principles and recommend the best fit.
and finally transitioning to the new software in a way that minimises disruption. That last step also includes onboarding and training your people, so they’re using the software effectively and efficiently.
Paul Hardy
“We need IT solutions that are designed for us, without a ‘bespoke’ price-tag. Heliocentrix have always brought a fresh perspective and designed solutions that help us keep doing our job for the residents of Maidstone.”
Your questions answered
How can off-the-shelf software create Digital Transformation in my business?
Digital Transformation is about making your day to day workflow more efficient by saving time, reducing errors and freeing your staff for higher-value work. Implementing the right off-the-shelf systems, in the right way supports this, while also being a cost-effective solution.
What kinds of off-the-shelf software do you use with your clients?
We use industry agnostic software like M365, general CRM packages and VoIP software. We also implement more specialised systems like CRM systems for financial services firms, GPs or solicitors. Our work may also involve combining different off-the-shelf software packages for a fully comprehensive solution, and we also work with software like Xero, Trello and specialised cloud storage solutions.
How does Digital Transformation affect productivity and efficiency?
It can significantly improve productivity and efficiency by reducing manual work, reducing human error, ensuring everyone has access to the data they need and freeing up staff time for higher-value work.
Will Digital Transformation help me to use AI effectively in my business?
Yes. Using AI effectively is an increasingly important part of digital transformation. Manual or repetitive processes can often be automated using AI and can be an excellent way to integrate separate software packages.
When AI is deployed in a smart way, to bridge the gaps between existing processes or to allow systems to interact with each other, it can create significant gains in efficiency.
How does Heliocentrix implement Digital Transformations?
We’ve distilled our years of consulting experience and strategic outlook into a proven process that creates results whether you need a fast focused fix, or ongoing IT evolution.
We offer a whole range of options in the build phase, to meet the needs of businesses of all shapes and sizes and ensure the solutions are tailored to your needs and your budget.
It can involve:
- Training your people to helping them get more from your existing software,
- Buying and Implementing off-the-shelf software,
- Creating Custom apps using Low-coding platforms,
- Using AI to reduce manual processes or for agentic coding,
- A Fully Bespoke Software design and coding and build project,
- Or any combination of the above.