IT Support in Chatham
Welcome to our Chatham IT support hub.
Local businesses choose Heliocentrix for ongoing IT services in Chatham, enterprise-level cybersecurity and rapid technical support when it’s needed. Our flexible, small business IT support packages offer support to businesses of all types, helping you to achieve your business goals.
Rely on our team of friendly experts, your trusted partner for IT in Chatham
Key Features
Microsoft 365
Specialists
Ensuring you get the best value from your M365 products
Approachable
Support
We pride ourselves on our friendly, jargon free support, provided in person or remotely as needed.
Easy to
Scale
IT support for today, that also sets you up for your future growth.
World-class
Security
Peace of mind your business data is protected using the latest technology and training.
Digital Transformation
Stay competitive with IT that uses automation, data and AI to power-up your productivity.
Business IT Support in Chatham
Depend on us to find practical solutions for your IT challenges and productivity drains. We support local Chatham businesses with secure hybrid-working, business continuity planning, managed IT support, VoIP telephone systems, bespoke business software and more.
We believe that smaller businesses should have access to strategic IT, just as bigger business does, but designed to fit their unique needs.
Our team partners with clients to deliver responsive, reliable and professional IT services that remove the stress of worrying about IT.
TELL US WHAT YOU NEED
Why choose Heliocentrix in Chatham?
Approachable and jargon-free
Budget Friendly
Partners for success
Prevention first
Seamless switching
Our IT Support services in Chatham
You can expect reliable IT support that optimises productivity and efficiency, supports your employees and creates the conditions for high performance.
Choose what’s best for your business with Managed IT Support or Pay as You Go IT Support and packages that are tailored to your needs.
Our clients are usually surprised by what more M365 can do: as Microsoft Solutions Partners we have the expertise to fine-tune your system, optimise your security settings and ensure you’re getting the most from your licence fees.
Prepare for a potential data loss before it happens. Business continuity planning and disaster recovery made easy with robust, well-implemented cloud back up systems.
IT Security
With smaller businesses, like those in Chatham, increasingly targeted by cyber criminals, make sure your defences are robust enough. We implement the right technical infrastructure for your needs, along with cyber awareness training and simulations so your staff are ready for the latest threats.
Advances in AI have created an explosion in what’s possible with highly-customised processes, reporting and dashboards and bespoke business software. We use both existing and emerging tech to create end-to-end IT processes that save time and improve productivity across your business.
Whether switching to Voice over Internet Protocol (VoIP) telephony or upgrading to the next generation systems, our expert team will recommend a cost-effective solution that makes your business communications seamless across desktop telephones, laptops or mobile devices.
An affordable way to access strategic IT leadership, for smaller businesses. Our Fractional CTO service will take a lead on cyber security and IT operations to ensure your business stays ahead.
Effective IT is more than just the technology, it’s also about the people using it. We ensure your people are confident about getting the most from your IT with bespoke training designed to address your specific processes and challenges. We also run open webinars and in-person events.
Kris Healey
“A fantastic company with a high level of expertise…their dedication, compassion and understanding is unparalleled.”
TELL US WHAT YOU NEED
IT Support FAQ
We support clients based in Chatham and across the South East, providing:
- IT support that’s professional and responsive to your needs.
- A Microsoft 365 set-up that fits your business, not the other way around.
- Protection for files, emails and user accounts with the latest in cyber security.
- Cloud back-up and disaster recovery planning.
- VoIP services that are tailored to your needs and cost-effective.
- Bespoke business software that supports your business to thrive and grow.
Yes, we offer both remote and in-person to allow us to find the quickest resolution for you. Most cases are resolved remotely, as this is often the fastest route. However, with our network of technicians, our in-person service is never far away.
If you need an ongoing presence, we can also provide permanent in-house IT support.
We are a Microsoft Solutions Partner and we enjoy using our expertise to get your M365 set-up better calibrated to your needs and better supporting your operations. You may be surprised how many small tweaks there are to improve security and features for a smaller business and our M365 audit service is designed to find them for your business.
Absolutely, as partners to small businesses in Chatham and across the South East, we are proud to offer both Managed IT support and Pay as You Go support, so you can choose what suits you best.
We frequently work with existing systems for our clients: we firmly believe that your tech should fit your business and we won’t propose changing systems unless we can make the business case for the anticipated benefits.
We can help you migrate your physical servers to the cloud, reducing maintenance costs and making hybrid working more streamlined and more secure. We can also advise on migrating to a more effective cloud storage solution, if needed. Ask us and we’ll be happy to help
We believe that all businesses should have access to professional, reliable IT support and we recognise that finding budget-friendly IT support services can be a challenge. We can offer flexible packages or fixed cost agreements and will always be clear about what’s included and what’s not, so there are no unpleasant surprises later.
We can respond as quickly as within 30 minutes for an urgent support request, however our aim is to implement systems that prevent IT issues from occurring wherever possible.
To ensure you get the level of responsiveness your business needs, we agree an SLA (service level agreement) with each of our clients so you know you’ll be getting the right level of support.
Yes, we provide the technical infrastructure support needed to keep your business data safe, alongside cyber awareness training and simulations to ensure your employees aren’t the weak link. If you’re concerned about your level of exposure, our M365 audit will review your risk and outline actions needed to address any issues.
We have many clients who we work with long-term on ongoing IT support, contact us to find out more.
We cover all aspects of IT services in Chatham, including audits of your systems, implementing cyber security measures, help-desk queries, digital transformation to boost your productivity, VoIP telephone systems and employee training.
We do, and we stay up to date on the latest hardware and software. It’s part of our job to track how how automation and AI are changing business communications and creating opportunities for smaller businesses to improve productivity.
We can and we use a range of methodologies to find the quickest and most cost-effective IT services for your small business. We use our Digital Transformation process to understand your goals and needs for today and the future. Using low-code platforms, agentic AI and AI-powered coding we create an application that will enhance and support your operations over the long term.
Latest blog posts
- Insights
In-House vs. Outsourced IT support in Dartford: Which is right for you?
- Copilot & AI, Insights, Security
How Claude Cowork and OpenClaw Are Taking AI to the Next Level
- Copilot & AI, Insights, Productivity
AI vs automation: which should you use for business processes?
Where to find us
You’ll find our head office in Marden, Tonbridge, about 40 minutes drive south from Chatham.
Local services and amenities
Chatham, in Kent, has excellent links to London and a long naval history with its strategic location on the River Medway, close to its confluence with the Thames Estuary.
Below you’ll find information on local transport, business services and local places of interest.
- Bus Services: The main bus operators in Chatham (and Medway) are Arriva and Nu-Venture. Arriva runs services 101 between Maidstone and Gillingham, 132 between Chatham and Rainham, 145 from Chatham to Warren Wood and 700 from Chatham to Bluewater. Nu-Venture runs a number of local services including the 151 between Kings Hill and Chatham Bus Station.
- Train services: Thameslink connects Chatham with London Bridge and Luton. Southeastern trains operate services from Chatham to London Victoria and St Pancras, and also to Ramsgate on the coast.
- Community transport Kent Karrier is available to those aged 85+, as a membership scheme that offers low cost transport to town centres and large supermarkets.
- 1-1 Business Support: Free 1-1 business advice for Medway businesses of any size or sector, offered through Medway Council. Help with areas like marketing, training, funding bids, managing colleagues and help with ideas for business growth.
- Medway Council Business Advice: Resources for businesses including help to access funding, help for finding the right premises and support with recruiting staff.
- Kent Foundation: Support for young entrepreneurs (aged under 40) in the form of mentoring, masterclasses, masterminds and networking events.
- The Dockyard Business Club: Monthly networking events with a guest speaker, held at the Historic Dockyard Chatham.
- BBN Networking Medway: Breakfast networking event held every two weeks on Wednesdays, at Chatham Town FC.
- Dragon Coworking:Close to Chatham and Rochester railway stations, with co-working desks, private offices, meeting rooms and a programme of community events for members.
- Platform 26: 2 minutes away from Chatham railway station, Platform 26 offers co-working, private offices, meeting rooms, an outdoor space, space for events and a café.
- Innovation Studios Medway: Innovative, affordable office space created from customised shipping containers with a shared kitchen, meeting room, secure car park and CCTV.
- Ascend: Located on the first floor of the Pentagon building in Chatham, within the iconic shopping centre. Offers co-working, part-time office space, meeting rooms and space for off-site team meetings.
- The Pentagon Shopping Centre: Named for its pentagon shaped courtyard, the Pentagon is located in the centre of town and houses over 70 shops, cafes and restaurants.
- Chatham Dockside: An outlet centre located by the docks with easy transport access by bus or car, it has a range of shops, bars, restaurants and cafes right by the waterside.
- Historical Dockyard Chatham: Learn about Chatham’s naval history by exploring HM Submarine Ocelot, Second World War Destroyer HMS Cavalier and HMS Gannet, a Victorian Sloop. Tickets are valid for 12 months, allowing you to come back as many times as you wish in that period.
- Royal Engineers Museum: Not far from the Dockyard you will find one of the most important military collections in the UK, originally established in 1875.
- Capstone Farm Country Park: 114 acres of green space, this was once farmland. The site has ancient woodland, former orchards, a freshwater lake and meadowlands, making it a place to appreciate nature and enjoy sports like running or cycling.