Tech Talk - Heliocentrix

Our latest news, insights and tips. Want more? Sign up to our emails.

Company News

Merry Christmas 2025

Following the tradition we’ve built over the past few years, we’re excited to share our latest festive story with all our customers and partners. This year’s tale explores how Santa is embracing modern technology to keep the magic alive and make Christmas more efficient than ever. We hope you enjoy watching it as much as we enjoyed creating it. From all of us at Heliocentrix, we wish you a very Merry Christmas and a Happy New Year!

Insights, Productivity

How does a Fractional CTO boost your business growth?

Does your business have a Fractional CTO? The role is a cost-effective way to champion smart use of IT to make your everyday work simpler, faster and more effective.

Insights

In-House vs. Outsourced IT support in Canterbury: Which is right for you?

Canterbury has a thriving community of independent businesses. What factors should the many business owners, all running very different businesses in the city, use to decide whether or not to outsource IT?

Insights, Productivity

9 features to check when choosing a Call Centre Solution

Switching and upgrading your contact centre software can be a headache, but you also know that legacy software is costing you in terms of customer satisfaction and efficiency. Get started by looking for these 9 features to help you choose the system that’s right for your business.

How to, Insights

Prompt Of The Month

Use Copilot to help generate a External Perception Audit. This is to provide quick, actionable steps to improve the company’s reputation and online presence.

Productivity

Why a VoIP phone system is essential for your disaster recovery planning

With a VoIP (Voice over Internal Protocol) phone system you and your people can take your calls anywhere you have an internet connection, immediately streamlining your business continuity planning.

Insights

A history of VoIP: from ARPANET to Zoom

Did you know that the first VoIP call was made in 1974? While it’s true that VoIP has only become widely adopted since 2000, the technology has actually been available and continuously improving for around 50 years.

Security

Phishing simulations with KnowBe4: how to reduce risk and train your team effectively

Phishing attacks target people, not just systems. That’s why KnowBe4’s phishing simulations are so effective—they help teams practise spotting threats in a safe environment. Combined with bite-sized training, these simulations build lasting awareness and reduce risky behaviour.

Insights

How to choose the right VoIP phone system for your business

This flexibility VoIP phone systems offer is great for your business, but the many options you’re faced with can make choosing the right VoIP phone system daunting. Read our guidance on making the best decision based on your business needs.

Industry News, Security

Why Small Businesses Can’t Afford to Ignore the Windows 10 Deadline

Windows 10 security updates end on 14 October 2025—are your systems ready? Find out why upgrading to Windows 11 is critical for small business security and compliance

Insights

Microsoft Business Premium vs Standard: Which Is Right for Your Small Business?

Not sure if Microsoft 365 Business Standard is still the right fit? This post breaks down the key differences with Premium—so you can choose what’s best for your business.

Insights

8 features to look for when choosing a call recording system

If you need to choose a call recording system for your office, your call centre or any other business application, where do you start? Look for these 8 features and understand how the next-generation systems can improve your business performance.

Copilot & AI, Industry News

The GPT‑5 Era Begins: But what does that mean?

GPT‑5 is now in Microsoft 365 Copilot—delivering faster, clearer answers with built-in intelligence and enterprise-grade security. Just switch it on in Copilot Chat and see the difference.

Insights, Security

How Tunbridge Wells law firms can secure their data with local IT support

Hackers are increasingly targeting SMEs looking for digital vulnerabilities and solicitors, who deal with sensitive data and high-value financial transactions, are a prime target.

Copilot & AI, Insights

It’s Not About Tech. It’s About You.

But this isn’t another blog telling you to jump on the AI bandwagon or risk being left behind. This is about you—your business, your time, your goals. Because the real story isn’t about the tech. It’s about how you choose to use it.

Insights

Who is Marian Croak and would we have VoIP without her?

With over 200 U.S. patents relating to her work and over 50% of them for VoIP products alone, Marian Croak is an often unsung hero of creating commercially viable VoIP technology.

Insights, Productivity

8 Tips for Protecting Your Data from Power Outages in Sevenoaks

Put simply, a power outage means downtime and that means lost revenue. What do you need to have in place to minimise costly downtime and data loss in the event of a power outage?

Security

How to Spot Phishing Emails: A Guide for Tonbridge Professionals

Cyber attackers target employees of companies in smaller towns, like Tonbridge, because getting log-in credentials from people is easier target than breaking into systems. Just one click from one person can create a huge security risk for them and their company.