Complaints Procedure

In the unlikely event that you have a problem with a product or a service from us please contact the customer services team on 01732600170 or email sales@heliocentrix.co.uk. We aim to respond to all enquiries within 1 business day.

If you are unsatisfied with the response and wish to escalate your complaint to the managing director by emailing complaints@heliocentrix.co.uk. These may take up to 5 working days to respond while we investigate.