IT Support in Ashford
Welcome to our Ashford IT support hub.
Ashford businesses choose Heliocentrix for practical IT support. Local businesses need fast, responsive technical assistance, advanced cyber security and flexible managed IT support. You also need a strategic approach that allows you to maximise productivity now, while planning for future growth.
Our friendly team of IT experts specialise in tailored, small business IT support packages. Think of us as your Ashford IT partner.
Key Features
Digital Transformation
Automation and joined-up IT to optimise your productivity.
Easy to
Scale
Systems designed to work with your processes, now and into the future.
World-class
Security
Protect your digital data with back-up and cyber security solutions, plus awareness training.
Microsoft 365
Specialists
Protect your digital data with back-up and cyber security solutions, plus awareness training.
Friendly
Experts
Jargon free support for Ashford businesses, both remotely and in person.
Business IT Support in Ashford
Every pound invested in your IT needs to work hard and, for small businesses, cost-effective IT services make the difference between surviving and thriving. At Heliocentrix, our small business IT support packages are flexible, to deliver results and fit your budget.
Our Ashford-based customers turn to us for cloud systems, back up and disaster recovery, world-class cyber security, bespoke system development and managed IT support tailored to their needs.
We implement reliable, robust systems that reduce the number of IT-support requests, while also being on hand should you need us.
TELL US WHAT YOU NEED
Why choose Heliocentrix in Maidstone?
Minimal Disruption
Productivity Focus
Budget Friendly
Future-facing IT
Straightforward Support
Partners for Success
Our IT Support services in Maidstone
Our IT support in Ashford is flexible: choose between Managed IT Support and Pay as You Go IT Support, so businesses of any size and any type can get the benefits of reliable, efficient IT.
We are proud to be Microsoft Solutions Partners, meaning we have the expertise to select the right features and set up your office, home or hybrid working environment to save time and make communication easy.
The right cloud back up will make the difference between days of lost revenue rather than weeks, in a data loss or emergency situation. We make disaster recovery planning easy, protecting your business from harm.
IT Security
Cyber criminals are more tenacious than ever, and all it takes is one weak spot in your digital security. We help you get the right technical solutions in place, and train your people in cyber awareness.
Smart use of IT to make everyday work simpler, faster and more effective: we design systems that support how your business already operates. We offer bespoke software development or low-code solutions to create customised business critical systems, like CRM or case management applications.
Using your internet connection for calls, VoIP (Voice over Internet Protocol) gives you cost savings and makes available new features for streamlining calls and customer services.
Julie Lawton
“The genius of the automation which Heliocentrix implemented for us, is that it saves a lot of staff time by removing a manual, repetitive task, without a big upheaval or installing new software. Our people are now spending more time on serving our clients, without us having to worry about losing potential customers.”
TELL US WHAT YOU NEED
IT Support FAQ
Ashford businesses come to us for:
- IT support that delivers what they need, when they need it.
- Getting more from Microsoft 365 for office, hybrid and home workers.
- Securing business critical data with the latest in cyber security.
- Simple, effective cloud back-up
- Cheaper calls and better functionality with VoIP services.
- Business software that’s designed to support their systems.
Absolutely – whichever will be quickest to get your issue resolved. Usually, that will be remote support. However, some issues need a site visit and we’ll be there at your offices in Ashford, if that’s what’s needed. We can also arrange dedicated in-house IT support for small businesses in Ashford.
As certified Microsoft Solutions Partners, we have a deep understanding of how to get the best results from Microsoft 365 for many different types of business. We love applying this knowledge and taking the ‘IT plate’ off your hands, quietly optimising the productivity of your business.
We can and we do! With our head office only 45 minutes from Ashford and our years of experience working with small and medium businesses across the South East, we are your local specialist.
Our approach is all about understanding your objectives and your existing workflows, rather than pushing you to investing in a new system. Much of our work is in supporting and refining existing systems.
More businesses are moving to cloud service because they offers flexibility and easy updates. Our expert technicians will advise on budget-friendly IT support services, ensuring you aren’t paying for more features or more data storage than you need. We can help with implementing SharePoint, MS365 for secure and efficient collaboration, and also cloud back up systems.
Yes, we guide our clients towards the most cost-effective IT support for small businesses, which includes helping with short and longer-term savings. A well designed IT strategy will scale with your business, creating cost savings for years to come.
Within 30 minutes for an urgent issue – we know downtime can be both frustrating and costly. We discuss needs with each individual client and agree an SLA (Service Level Agreement) so you can be sure you’re getting the support you need.
Absolutely: all businesses need cyber security in place and we offer technical support and cyber awareness training that’s tailored to your needs. Our Security and Productivity audits for Microsoft 365 are often a good place to start, as they will quantify your level of risk.
We do: and you can find more information about our IT support packages here. We work flexibly, and are able to tailor the support to your needs.
Our work with our clients includes IT system design, implementation, training and ongoing maintenance or support. We offer both Managed IT Services and Pay As You Go support (with no minimum charge), to fit around your business requirements.
We do, and our friendly technicians will advise on the best fit for your business. We also take care to plan a phased change over, to minimise the stress and disruption of switching systems.
We can and we do. Depending on your business and your budget, we can either develop a fully bespoke software solution or use powerful low code systems, like Microsoft Power Apps. This means we offer highly-customised solutions that also fit your budget.
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Where to find us
We are about 45 minutes drive away from Ashford, with our Head Office in the village of Marden, just outside Tonbridge, and our technicians work with businesses based across the South East.
Local services and amenities
We work with clients remotely or make site visits. Our team loves exploring across the South East, knowing many landmarks and getting to know our local businesses – long established and start-ups.
Here’s our overview of useful information for transport, businesses, communities and local areas of interest in and around Ashford.
- Bus services: Ashford has two main bus hubs, operated by Stagecoach. One is at Bank Street, for local services within Ashford and the other is at Park Street, for buses going out of town. Key services include routes 2 (Ashford to Hastings), 2A (Ashford to Tenterden), 11 (William Harvey Hospital to New Romney and Lydd, via Ashford Town Centre.
- Train services: Trains to and from Ashford go via Ashford International train station, connecting to:
- London St Pancras International, London Victoria and London Charing Cross.
- Eastbourne and Dover on the South coast.
- Canterbury, Margate and Ramsgate, going west.
- Community transport: For residents with limited access to standard public transport, services like Kent Karrier offer dial-a-ride options, and Wealden Wheels offer a hire service for local groups, clubs, schools and families, ensuring mobility across the borough.
https://www.ashfordfor.com/business-support
- Locate in Kent: Provides Kent businesses with free, confidential and impartial business advice on a variety of subjects, including funding, property, skills and manufacturing advice.
- Kent Invicta Chamber of Commerce: Offering business support and resources for local businesses, also networking opportunities.
- ScaleUp Ashford: A business programme led by Ashford Borough Council and Kent Invicta Chamber of commerce that helps local businesses to scale up sustainably.
- Kent and Medway Growth Hub: Located in Ashford, connecting businesses to grants and financial support. It also directs them to expert advice on import/export, legal advice and apprenticeship schemes.
- The Coachworks: Offering co-working, office space and pop-up retail units, the Coachworks is centrally located and close to Ashford International station.
- The Panorama (Regus): Just off the M20 and close to Ashford International station, offering both co-working and managed office space managed by the global brand, Regus.
- Kent House: Serviced offices (but not co-working) in Ashford town centre, with meeting rooms, collaboration spaces, a cafe, parking and only 5 minutes from Ashford International.
- Designer Outlet Ashford: With 100+ designer brand stores, 14 places to eat and drink and plentiful parking, this is a good location for men’s, women’s and children’s clothing, as well as homewares.
- County Square Shopping Centre: Shopping in Ashford’s town centre, with over 50 well known high street stores, places to eat and also hosting regular events throughout the year.
- Ashford Borough Museum: Located in the Church Yard, this century Grade II listed building features exhibits and displays telling the story of the town.
- Godington House: Set in 12 acres of gardens, Godington House is a medieval house dating back to the 14th century which showcases 600 years of history. Events include the annual delphinium festival in June and open air theatre productions.
- Stour Valley Walk: A 58 mile (93 km) route from Lenham to Sandwich Flats, giving access to some the most attractive parts of East Kent. It passes right through Ashford town centre, Canterbury and Sandwich.
- Brook Rural Museum: Less than 7 miles from Ashford town centre, this is a Georgian oast house dedicated to highlighting the rural and agricultural history of East Kent.