Strategic IT services for Brooknight Security

How we transformed the IT strategy for this leading UK security company.

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65 users
Businesses
Edenbridge (Kent) and Milton Keynes

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The client

Brooknight Security Limited offer security services nationwide. This includes consultancy, electronic security systems and manned security. 

They are based in Milton Keynes and Edenbridge (Kent), serving clients throughout the UK. 

The challenge

When we started working with Brooknight Security they were operating two separate IT systems, causing inefficiencies and frustrations. 

They lacked a clear IT strategy to support the business’ rapid growth. 

We worked with them to create a plan to streamline their systems and give them a robust foundation for future IT developments. 

How we helped

While we do offer excellent IT support, our aim is that our clients should rarely need to use it. 

This was particularly important for Brooknight Security since their operatives work 24/7 and need technology which doesn’t let them down in the middle of a night shift. 

We consolidated and upgraded their existing systems, introducing Microsoft 365 to give them high quality, reliable software which can be used from any device, anywhere. 

Easy to budget IT support

No IT systems are perfect, so it was important that support was available when needed. 

Brooknight Security use our Managed IT support services. This gives them the reassurance that help is on hand and the manageable costs of a monthly service agreement. 

Custom developments

Building on this strong foundation, we have supported Brooknight Security with specific development projects. One example is a training application we custom built: 

With around 600 staff spread around the UK, Brooknight Security found it difficult to manage their training requirements. We developed an application which enabled them to centrally monitor the training delivered to all members of staff. As a result, their training team can work more efficiently and ensure that all staff receive the training they need. 

Mobile Device Management

Another project was to implement Mobile Device Management (MDM). Brooknight Security had an issue with staff personalising their company mobile devices and setting phones to remain unlocked at their home addresses. 

By introducing MDM we were able to standardise the set up across all phones and return control of mobile devices to our client. 

The result

Over the years we’ve worked with Brooknight Security we’ve transformed their IT from a haphazard set of legacy systems into a robust, forward-thinking strategy, which will support their business for many years to come. 

Chris Fieldhouse Brooknight Security
Brooknight has grown by 760% in 5 ½ years. Heliocentrix’s technological ideas to help us get across some of the major issues that we’ve had was invaluable.

Services provided

IT strategyMicrosoft 365Application developmentIT supportSecurityMobile device management

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